As a company grows it forgets how to deal with its two most important assets. The first being the customer and second its employees. In a mom & pop scenario the principals of the business can deal directly with their customers and empower their employees to do the same in their absence. However at large Brick & Mortar corporate stores many employees and even local store managers are unable to effectively help their customers.
My recent Brick & Mortar Experience.
My Kenmore clothes dryer of 19 years is on its last leg, and as much as I would love to do a “weekend project” blog posting on repairing it, I’m afraid its just not worth the time or money. I headed out to purchase a new unit.
First Stop – Brick & Mortar Sears
I know Kenmore (like most of the appliance brands today) are just name plates, however since I had good luck with the last one I figured I would be brand loyal. My Wife and I strolled around the appliance center in our local sears and found a Kenmore 8.8 Cu ft dryer that looked like it would do the job. A sale associate approached and we began the purchase process. Continue reading “Why Brick & Mortar stores are suffering.”
Microsoft’s free video-calling software doubles as a very decent screen sharing program. Although you can’t directly interact with your friend’s desktop or take control of their computer yourself, you can view their screen as you both continue speaking, which makes the troubleshooting process more straightforward. And with the recent revamp of its appearance, Skype is easier to use than ever.
This extension for Google Chrome can go beyond the web browser to share anything on a computer screen with someone else. Chrome Remote Desktop gives one user full control over the other computer for an experience almost like sitting in front of your mom’s machine.
Businesses use the professional TeamViewer tool, but it’s simple enough for anyone to use. And for personal, use—like helping out Dad with computer problems, it’s also free. It allows full control of the remote system