I had a user this week call me complaining that Microsoft Edge would freeze on launch and then crash and close. After investigating her event logs it was determined the faulting module was emodel.dll
Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.371, time stamp: 0x5abdaed4 Faulting module name: EMODEL.dll, version: 11.0.16299.371, time stamp: 0x5abdaf79 Exception code: 0xc0000409 Fault offset: 0x000000000018bcae Faulting process id: 0x2900 Faulting application start time: 0x01d3e794d12ebc95 Faulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe Faulting module path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll Report Id: 560abf0f-e6c8-4b45-8b96-d448f9aa934d Faulting package full name: Microsoft.MicrosoftEdge_41.16299.371.0_neutral__8wekyb3d8bbwe Faulting package-relative application ID: MicrosoftEdge
I have not seen this error before and there were no other users in the environment experiencing this issue. My first troubleshooting step was to see if there were any unique applications that were specific to this user.
This particular user is the CFO of the company and logs into a number of banking websites. To enhance security many banks force customers to download additional software to supplement logins in order to prevent intrusion and hack attempts. This user was using a product from IBM
IBM Trusteer Rapport & Microsoft Edge EMODEL.DLL
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