{"id":1422,"date":"2018-05-10T14:22:53","date_gmt":"2018-05-10T18:22:53","guid":{"rendered":"http:\/\/www.webcommand.net\/?p=1422"},"modified":"2018-05-10T14:22:53","modified_gmt":"2018-05-10T18:22:53","slug":"microsoft-edge-crashes-on-launch-faulting-module-emodel-dll","status":"publish","type":"post","link":"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/","title":{"rendered":"Microsoft Edge Crashes On Launch &#8211; Faulting Module EMODEL.DLL"},"content":{"rendered":"<p>I had a user this week call me complaining that Microsoft Edge would freeze on launch and then crash and close. After investigating her event logs it was determined the faulting module was emodel.dll<\/p>\n<pre>Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.371, time stamp: 0x5abdaed4\r\nFaulting module name: EMODEL.dll, version: 11.0.16299.371, time stamp: 0x5abdaf79\r\nException code: 0xc0000409\r\nFault offset: 0x000000000018bcae\r\nFaulting process id: 0x2900\r\nFaulting application start time: 0x01d3e794d12ebc95\r\nFaulting application path: C:\\WINDOWS\\SystemApps\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\\MicrosoftEdge.exe\r\nFaulting module path: C:\\WINDOWS\\SystemApps\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\\EMODEL.dll\r\nReport Id: 560abf0f-e6c8-4b45-8b96-d448f9aa934d\r\nFaulting package full name: Microsoft.MicrosoftEdge_41.16299.371.0_neutral__8wekyb3d8bbwe\r\nFaulting package-relative application ID: MicrosoftEdge<\/pre>\n<p>I have not seen this error before and there were no other users in the environment experiencing this issue. My first troubleshooting step was to see if there were any unique applications that\u00a0 were specific to this user.<\/p>\n<p>This particular user is the CFO of the company and logs into a number of banking websites. To enhance security many banks force customers to download additional software to supplement logins in order to prevent intrusion and hack attempts. This user was using a product from IBM<\/p>\n<h4>IBM Trusteer Rapport &amp; Microsoft Edge EMODEL.DLL<\/h4>\n<p><!--more--><\/p>\n<p>According to IBM&#8217;s website IBM Trusteer Rapport is an advanced endpoint protection solution designed to protect users from financial malware and phishing attacks. Using industry-leading technology, Trusteer Rapport is designed to defend against MitB attacks, remove malware from endpoint devices and protect customers by preventing them from entering phishing sites. Trusteer Rapport offers a broad security solution that can help your organization reduce costs, enhance your fraud detection and prevention, and help to provide a seamless customer experience.<\/p>\n<h4>What they don&#8217;t tell you<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1423 alignleft\" src=\"http:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap1-300x72.jpg\" alt=\"\" width=\"300\" height=\"72\" srcset=\"https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap1-300x72.jpg 300w, https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap1-150x36.jpg 150w, https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap1.jpg 429w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Rapport can reek havoc on Microsoft Edge causing it to crash and not perform correctly.<\/p>\n<p>The issue is due to Rapport&#8217;s Early Browser Protection. To correct the issue you need to disable this feature.<\/p>\n<h4>To disable Rapport\u2019s Early Browser Protection:<\/h4>\n<ol>\n<li>Open Rapport\u2019s Console (Press the Windows logo key+ S to open Search &gt;Type \u2018Trusteer\u2019 &gt; Click \u2018Trusteer Endpoint Protection Console\u2019)<\/li>\n<li>Advance to the next page by clicking on the green arrow at the bottom-right.<\/li>\n<li>Under \u2018Security Policy\u2019 at the top left corner, click on &#8216;Edit Policy\u2019.<\/li>\n<li>Enter the letters as they are shown in the image and click OK.<\/li>\n<li>Locate \u2018Early Browser Protection\u2019 and select \u2018Never\u2019 in the drop-down menu.<\/li>\n<li>Click \u2018Save\u2019 and reboot your computer.<\/li>\n<li>Check if the issue is resolved.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1424 size-full\" src=\"http:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap2.jpg\" alt=\"\" width=\"1003\" height=\"748\" srcset=\"https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap2.jpg 1003w, https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap2-150x112.jpg 150w, https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap2-300x224.jpg 300w, https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/rap2-768x573.jpg 768w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/p>\n<p>Hopefully this helps someone and saves some troubleshooting time.<\/p>\n<p>Thanks for reading my blog,<\/p>\n<p>Joe<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I had a user this week call me complaining that Microsoft Edge would freeze on launch and then crash and close. After investigating her event logs it was determined the faulting module was emodel.dll Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.371, time stamp: 0x5abdaed4 Faulting module name: EMODEL.dll, version: 11.0.16299.371, time stamp: 0x5abdaf79 Exception code: 0xc0000409 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Microsoft Edge Crashes On Launch &#8211; Faulting Module EMODEL.DLL&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1426,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[6,161,66],"tags":[643,642,645,644,646],"class_list":["post-1422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-computers-networking","category-software","category-tech-news","tag-edge-crashmicrosoft","tag-emodel-dll","tag-ibm-trusteer","tag-microsoft-edge","tag-rapport-crash-edge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Edge Crashes On Launch - Faulting Module EMODEL.DLL - Webcommand.net<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Edge Crashes On Launch - Faulting Module EMODEL.DLL - Webcommand.net\" \/>\n<meta property=\"og:description\" content=\"I had a user this week call me complaining that Microsoft Edge would freeze on launch and then crash and close. After investigating her event logs it was determined the faulting module was emodel.dll Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.371, time stamp: 0x5abdaed4 Faulting module name: EMODEL.dll, version: 11.0.16299.371, time stamp: 0x5abdaf79 Exception code: 0xc0000409 &hellip; Continue reading &quot;Microsoft Edge Crashes On Launch &#8211; Faulting Module EMODEL.DLL&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/\" \/>\n<meta property=\"og:site_name\" content=\"Webcommand.net\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-10T18:22:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/Trusteer_rapport_featured.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"728\" \/>\n\t<meta property=\"og:image:height\" content=\"382\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Joe O\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joe O\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.webcommand.net\\\/index.php\\\/2018\\\/05\\\/10\\\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.webcommand.net\\\/index.php\\\/2018\\\/05\\\/10\\\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\\\/\"},\"author\":{\"name\":\"Joe O\",\"@id\":\"https:\\\/\\\/www.webcommand.net\\\/#\\\/schema\\\/person\\\/7c3a2a2bf17461a5ab57773159af1894\"},\"headline\":\"Microsoft Edge Crashes On Launch &#8211; 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After investigating her event logs it was determined the faulting module was emodel.dll Faulting application name: MicrosoftEdge.exe, version: 11.0.16299.371, time stamp: 0x5abdaed4 Faulting module name: EMODEL.dll, version: 11.0.16299.371, time stamp: 0x5abdaf79 Exception code: 0xc0000409 &hellip; Continue reading \"Microsoft Edge Crashes On Launch &#8211; Faulting Module EMODEL.DLL\"","og_url":"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/","og_site_name":"Webcommand.net","article_published_time":"2018-05-10T18:22:53+00:00","og_image":[{"width":728,"height":382,"url":"https:\/\/www.webcommand.net\/wp-content\/uploads\/2018\/05\/Trusteer_rapport_featured.jpg","type":"image\/jpeg"}],"author":"Joe O","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Joe O","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/#article","isPartOf":{"@id":"https:\/\/www.webcommand.net\/index.php\/2018\/05\/10\/microsoft-edge-crashes-on-launch-faulting-module-emodel-dll\/"},"author":{"name":"Joe O","@id":"https:\/\/www.webcommand.net\/#\/schema\/person\/7c3a2a2bf17461a5ab57773159af1894"},"headline":"Microsoft Edge Crashes On Launch &#8211; 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